Conflict Resolution

Conflict Resolution

Reference HS02SP19
Date Thursday 28th March 2019 9:00 am – 12:00 pm
Location Imperial House, Bury Business Lodge, Barcroft St, Bury BL95BT

Course Fee: £55.00 (BEST Fee £0.00, BGD Fee £0.00)

Please Note: If cancellation is made less than 5 working days prior to the event then full costs will be incurred

Activity Leader(s):  NHS & Home Office approved training provider

Target Group: All

Course Objectives:
The aim of this course is to recognise different aspects of conflict that delegates may encounter and to understand and be aware of different methods of resolving such conflicts within the workplace.
Course Content:
At the end of this course, delegates will be able to:
1) describe common causes of conflict
2) describe the two forms of communication and how this can breakdown
3) explore different attitudes and behaviours people may display and the impacts this has
on others within the workplace
4) explain two examples of communication models that can assist in assertively resolving
conflict situations
5) explore options on how to coach, counsel and turn around problems within workplace
teams
6) explore ways to manage employee conflict and improve workplace communication and
team productivity.

Additional Information:
Participants will receive a certificate of attendance