Handling Parental Complaints

Tuesday 25th June 2019

8.30am-11.30am (Q&A/support session 11.30am-12.30pm)

Location: Village Hotel, Bury

Target Group: Head Teachers; Senior Leaders; Governors; Business Managers

Course Code: LD01SU19

Cost: Free to members of BEST Trust otherwise £95

Course Information:

The course is suitable for anyone who looks into complaints from parents.  It will enable Heads, SLT members and governors to ensure they do not compromise investigations and ensure the correct people deal with a complaint, especially if there is a chance it may be escalated.

A session aimed at balancing the considerations of dealing with a complaint and the preserving the ongoing nature of the relationship. Issues to consider and methods to employ in carrying out an investigation and delivering an outcome.